Privacy Policy

Level 4 Entertainment ("we", "us", or "our") operates Support My Run at supportmyrun.com and related services. We respect your privacy and handle personal data in accordance with applicable data protection laws.

By using Support My Run, you agree to the collection and use of information as described in this policy.

We collect information you provide directly and information generated through your use of the platform.

• Account and profile data — name, email address, phone number, organization details, and fundraising page content.
• Authentication data — magic-link login requests and session identifiers stored in secure cookies.
• Registration and inquiry data — charity applications, runner sign-up details, and press or contact form submissions.
• Usage data — pages visited, device and browser information, and interaction with fundraising or quiz features.
• Uploaded media — photos and assets you choose to add to a fundraising page, stored on our cloud infrastructure.

• Provide, operate, and improve the Support My Run platform.
• Process charity registrations, activate accounts, and manage runner fundraising pages.
• Send transactional emails such as login links, registration confirmations, and account notifications.
• Display fundraising statistics and connect quiz participation with the appropriate runner or charity campaign.
• Respond to press inquiries and support requests.
• Maintain security, prevent fraud, and comply with legal obligations.

We do not sell your personal information. We may share data only in the following circumstances:

• With charities and runners as needed to operate fundraising campaigns you participate in or support.
• With service providers that help us host the platform, send email, store files, or process payments.
• When required by law, regulation, legal process, or to protect the rights and safety of users.
• In connection with a business transfer, merger, or acquisition, subject to appropriate safeguards.

We use essential cookies to keep you signed in and to maintain session security. We may also use analytics tools to understand how the platform is used and to improve performance.

You can control cookies through your browser settings. Disabling essential cookies may limit your ability to log in or use certain features.

We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account data by contacting us, subject to records we must retain for legal or operational reasons.

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or request data portability.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

For privacy-related questions or requests, email support@level4e.com or submit an inquiry through our Press & Media page.

Level 4 Entertainment — Support My Run